Custom administration and server hosting.
All service work performed is invoiced at $88/hourly or on service contract, M-F during the 10am-8pm service schedule. Emergency work is scheduled at $132/hourly and may be performed after hours or weekends. Clients may choose to elect their work as emergency work, in doing so they will be bumped to “critical emergency” status and their solutions will be first in the work queue.
Telephone and e-mail technical support services are provided without charge for any current development account, hosting, VPS or Co-Located solutions. Remote access services using Team Viewer to repair client products are invoiced as a Standard Service at our Standard Rate (see consultation rates above).
Mindpack Studios offers physically managed server co-location services. We build the server product custom to your needs, fit it into our rack enclosures and install the initial operating system. After our testing period, we connect your equipment to our network, provide remote access, and hand over the keys.
We supply the rack space, the redundant power systems, the cooling, and the network. You are allocated you your own dedicated VLAN and internal class C network. We manage all firewall, NAT, and QoS services as per your request both at installation and during the work week and as modifications are necessary.
Custom client builds are invoiced during construction. Typical consultation, ordering and build-out is invoiced between 5-8 hours depending on client needs. If hosting on Mindpack Studios network, a single dual sock server up to 4u rack space is invoiced our price protected 4.5 hours labor ($396). Typical build-to-order time to completion takes 1-2 weeks.